{"id":6056,"date":"2021-10-06T12:03:35","date_gmt":"2021-10-06T10:03:35","guid":{"rendered":"https:\/\/caveguillod.ch\/remboursements-retours\/"},"modified":"2024-04-09T12:30:07","modified_gmt":"2024-04-09T10:30:07","slug":"remboursements-retours","status":"publish","type":"page","link":"https:\/\/caveguillod.ch\/de\/remboursements-retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Vue d\u2019ensemble<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La livraison est offerte en Suisse \u00e0 partir de 120CHF d&#8217;achat.<br><br>Notre politique de remboursement et de retour dure 15 jours. Si 15 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d\u2019origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour compl\u00e9ter votre retour, nous avons besoin d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous demandons de nous contacter par mail \u00e0&nbsp;<a href=\"mailto:shop@caveguillod.ch\">shop@caveguillod.ch<\/a> avant de nous renvoyer le produit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courriel pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du rejet de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Articles en solde<br>Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles en solde ou b\u00e9n\u00e9ficiant d\u2019une r\u00e9duction ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne rempla\u00e7ons les articles que s\u2019ils sont endommag\u00e9s. Dans le cas o\u00f9 une ou des bouteilles sont cass\u00e9es lors de la r\u00e9ception, vous \u00eates pri\u00e9 de le signaler imm\u00e9diatement aux livreurs, en g\u00e9n\u00e9ral, la post.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">D\u00e9gustation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9servation des d\u00e9gustations n\u2019est pas remboursable. Vous pouvez annuler votre commande jusqu\u2019\u00e0 2 jours avant l\u2019\u00e9v\u00e8nement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne vous pr\u00e9senter pas au jour et l\u2019heure de la r\u00e9servation, la commande est due et vous n\u2019obtiendrez pas de remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne pouvez \u00eatre pr\u00e9sent le jour de la d\u00e9gustation, veuillez effectuer la demande 2 jours avant l\u2019\u00e9v\u00e8nement. Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, dans un d\u00e9lai de quelques jours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exp\u00e9dition des retours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, vous devez l\u2019envoyer par la poste \u00e0 Amont le ruz 3, 1788 Praz-Vully. Les frais de transport pour le retour sont \u00e0 la charge du client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous serez responsable du paiement de vos propres frais d\u2019exp\u00e9dition pour le retour de votre article. Les frais d\u2019exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, les frais d\u2019exp\u00e9dition de retour seront d\u00e9duits de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai d\u2019acheminement de votre produit \u00e9chang\u00e9 peut varier en fonction de votre lieu de r\u00e9sidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous retournez des articles plus chers, vous pouvez envisager d\u2019utiliser un service d\u2019exp\u00e9dition avec suivi ou de souscrire une assurance exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vous avez besoin d\u2019aide ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez-nous \u00e0&nbsp;<a href=\"mailto:shop@caveguillod.ch\">shop@caveguillod.ch<\/a>&nbsp;pour toute question relative aux remboursements et aux retours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vue d\u2019ensemble La livraison est offerte en Suisse \u00e0 partir de 120CHF d&#8217;achat. Notre politique de remboursement et de retour dure 15 jours. Si 15 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Pour pouvoir \u00eatre retourn\u00e9, votre article<\/p>\n","protected":false},"author":3,"featured_media":5991,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-6056","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Cave Guillod<\/title>\n<meta name=\"description\" content=\"A la Cave Guillod, votre satisfaction est primordiale. 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